Can I use my existing Excel spreadsheet?
Yes. Upload your payroll sheet in any format — we detect the fields automatically, and you can preview everything before you send it. No need to reformat or switch to our template.
Read the answerPAYSLIP SOFTWARE FAQ
Payslip Software FAQs
Browse answers about Excel payroll uploads, payslip delivery by email, employee access, corrections, and the SugarHR free trial. Select “Read the answer” on any topic for the full explanation.
Upload & Parsing
Do you calculate pay and tax for me?
No. You provide the final pay figures in your sheet; we make sure each payslip reaches the right employee securely and on time. This keeps the product simple and keeps you in full control of the numbers.
Read the answerWhat happens to extra columns or zero-value items?
Irrelevant columns are detected and ignored automatically, and zero-value items are hidden by default, so employees aren't left wondering about them.
Read the answerDelivery & Employee View
How do employees receive their payslips?
Each employee receives an email with a secure, one-time link to view or download their payslip as a PDF. No app to install, no account to create.
Read the answerCan employees look back at past payslips?
Yes. Employees can view their own payslip history at any time, and you can export distribution records whenever you need them.
Read the answerCan employees look back at past payslips?
Yes. Employees can view their own payslip history at any time, and you can export distribution records whenever you need them.
Read the answerWhat if an employee doesn’t receive the email?
You can resend with one click and check the delivery status (delivered / opened). In most cases, the email simply landed in their spam folder.
Read the answerWhat if an employee doesn’t receive the email?
You can resend with one click and check the delivery status (delivered / opened). In most cases, the email simply landed in their spam folder.
Read the answerCan I schedule sends in advance?
Yes. Upload early, set a send time, and payslips arrive on payday in each employee's local time zone.
Read the answerCan I schedule sends in advance?
Yes. Upload early, set a send time, and payslips arrive on payday in each employee's local time zone.
Read the answerWhat if my employees speak different languages?
Payslips can be generated from one spreadsheet and matched to each employee’s data. Ask the SugarHR team which languages are currently available.
Read the answerWhat if my employees speak different languages?
Payslips can be generated from one spreadsheet and matched to each employee’s data. Ask the SugarHR team which languages are currently available.
Read the answerSecurity & Trial
What if I spot a mistake after sending?
You can void the incorrect payslip and reissue a corrected version immediately, and every step is logged. Issued records are never deleted — that's both a compliance requirement and your protection if a dispute ever arises.
Read the answerWhat if I spot a mistake after sending?
You can void the incorrect payslip and reissue a corrected version immediately, and every step is logged. Issued records are never deleted — that's both a compliance requirement and your protection if a dispute ever arises.
Read the answerIs there a free trial?
Yes. Every account starts with a 1-month free trial — upload a real sheet, send to a few employees, and decide once you've seen it work.
Read the answerIs there a free trial?
Yes. Every account starts with a 1-month free trial — upload a real sheet, send to a few employees, and decide once you've seen it work.
Read the answerMake your next payslip run simpler
See how SugarHR can fit the payroll workflow your team already has.